Department Manager: Outbound (UPD Lea Glen), Roodepoort

Listing reference:

click_023251

Listing status:

Online

Apply by:

17 January 2026

Position summary Industry:

Pharmaceutical Sector

Job category:

Other: FMCG, Retail, Wholesale and Supply Chain

Location:

Roodepoort

Contract:

Permanent

Remuneration:

Market Related

EE position:

Yes

About our company Clicks Group

Introduction We are looking to recruit a permanent Departmental Manager: Outbound to work within the Operations department. The role will be based at the United Pharmaceutical Distributor (UPD) in Lea Glen and will report to the Wholesale Operations Manager (Lea Glen).

Job Purpose:

To manage the outbound activities, which includes order assembly, checking, dispatch and POD and the fleet, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue

Job Objectives

To ensure that orders are assembled and checked in line with operational SOP

To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.

Ensure that POD's are returned as stipulated by SLA and updated

To ensure that orders are dispatched, as per allocated routes, on time and in full To manage the reverse logistics process by ensuring that pick-ups are done as per SLA's

To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due

Develop customer relationships in order to maximize the customer experience

To ensure that individual and departmental operational and cost targets are met/adhered to

Ensure that the outbound department comply with Good Wholesale and Distribution practice; adhered to UPD SOP's record, rectify and report errors to the Branch Manager

To ensure that operational cost containment targets and stipulated cut-off time and deadlines are met and complied with.

Management of the fleet end to end including but not limited to keeping detailed service records, accident reports and insurance claims etc.

Job related knowledge and skills:

Excellent communications skills and telephone etiquette

Good Knowledge of warehouse operational procedures.

Knowledge of industrial relation management

Knowledge of Pharmaceutical industry

Knowledge of GWP

Knowledge of HR Processes and Procedures

Computer skills with Advanced Excel Skill level (Required)

Conflict and Dispute management skills

Communications skills

Finance skills

Leading and Supervising

Delivering Results and Meeting Customer Expectations

Deciding and Initiating Action

Planning, Trending and Analyzing

Following Instructions and Procedures

Working with People

Persuading and Influencing

Qualification&Experience:

Degree/diploma inWarehousing / Transport&Logistics/ Distribution

Essential :3 Years’ experience in order assembly, checking and dispatch

3 Years Industrial relationship management (desirable)

N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful Do you require help with the registration process? #J-18808-Ljbffr