COUNTRY MANAGER: PAKISTAN, Roodepoort

Job Summary:

To assume responsibility for the overall management of the National Operations team, ensuring stakeholder satisfaction and retention. To further build, expand and leverage key relationships with retail/wholesale customers in the geographic area of responsibility.

Key Responsibilities and Deliverables

• Strategy Implementation 
• To oversee and implement the strategy, structure and business processes under management
• Partake in collaborative strategic planning with the Customer and key stakeholders to ensure alignment on critical KPI’s
• Cultivate new business in area of scope to drive increased revenue and profit through conceptual and strategic selling methodologies and effective negotiating

Operations Management 

• Drive operations efficiencies and exceptions, obtain information for discrepancies and implement corrective action where necessary
• Build effective operational structures within the division to ensure capacity to achieve or exceed the business needs
• Design and implement efficient and effective business processes to ensure the highest possible output from the team
• Create frequent and relevant collaboration and communication engagements with all critical stakeholders to drive visibility and value quantification
• Monitor call cycle activities and revise call cycles if required
• Assess impact of call cycles against SLA’s and compliance standards
• Identify, develop and execute opportunities and ad-hoc initiatives and drives to increase sales and profitability
• Ensure distribution methods are effective and efficient and identify problems and ensure resolution timeously
• Monitor, review and communicate point of purchase standards
• Measure point of purchase implementation
• Ensure sales team adheres to parameters
• Communicate engagements with all key stakeholders to drive visibility and value quantification
• Obtain operational information from the principal
• Manage assets to ensure optimisation

Tactical Plan Management

• Ensure effective development of tactical plans for the division in line with Customer and Group strategic direction and objectives
• Ensure comprehensive understanding of Customer strategic objectives
• Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for implementation and execution
• Consult with relevant stakeholders to provide operational complexities
• Design organisational structure to ensure delivery of objectives 
• Continuously review current service methodology and drive innovative thinking in line with market and client trends

Management and Achievement of Operational Objectives

• Regularly analyse relevant data to ensure milestones are met
• Create plans to address identified areas and meet objectives
• Gather feedback from team and develop short term tactical plans to enhance performance
• Identify, develop, implement and manage systems and processes to ensure delivery of objective

Achievement of Profitability, Sustainability and Financial Targets

• Compile divisional forecasts and budgets and present for sign-off
• Implement, monitor and manage budget 
• Identify and investigate exceptions, ensuring resolutions
• Ensure sustainability and growth of profitability
• Ensure cost containment and maximise income and available resources
• Communicate budget to divisional managers and sales team 

Stakeholder Management

• Actively build, maintain and grow strong relationships with Clients, Customers and internal stakeholders
• Attend regular meetings to update Customer and Group, review plans and optimise processes
• Manage customer expectations and manage reputation
• Draft, implement and maintain customer contact matrix and ensure adherence to plans
• Timeously identify and ensure resolution of problems
• Prioritise and manage competing demands and expectations
• Identify cross selling opportunities to clients and customers