Consultant, Motor Insurance Claims, Roodepoort

Job Description

To manage, assess, and finalise motor insurance claims in accordance with policy terms, regulatory requirements, and company standards. The role focuses on delivering a fair customer experience while mitigating risk and proactively identifying and addressing fraudulent claims.

Qualifications

Type of Qualification: Diploma
Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited qualification

Experience Required
Insurance
The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant.

Additional Information

Behavioural Competencies:

Customer-centric and service-drivenResilient, adaptable, and able to perform under pressureHighly analytical with strong problem-solving abilityDecisive, assertive, and confidentEthical, fair, and demonstrates high integrityProactive, accountable, and reliable team player

Technical Competencies:

Strong understanding of short-term motor insurance products and policy interpretationRisk and cost management awareness and applicationComputer literacy (Microsoft Office Suite and Office 365)Analytical capability and attention to detailFraud detection, investigative analysis, and reporting capability

Careers

Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose: Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.