Pharmacist Assistant - QPB, Roodepoort

Are you a qualified Pharmacist Assistant? Are you passionate about customer service? Do you want to be part of delivering exceptional Healthcare service through our Central Pharmacy Call Centre?

Job Purpose&Objectives:

Dealing with and handling of pharmacy-related inbound calls and managing call volumes within a call centre environment

Adhering to provided call centre regulations and SLAs

Interacting with customers in a professional manner and with strict confidentiality within SOP

Interacting with and assisting customers via telephone or other means regarding medication, prescription queries as well as all pharmacy digital service–related queries

Providing exceptional customer service through ensuring the best patient care and service to support their healthcare needs

Accurate capturing of scripts and medication orders submitted by patients via pharmacy digital platforms within provided SLAs

Trouble‑shooting and providing support to customers with regards to all pharmacy digital services and online platforms

Accurate validation and linking of patients online digital profiles to existing dispensary profiles

Maintaining patient database by means of accurately updating patient profiles

Accurate and complete handling of all profiles worked on

Interact with health care professionals where needed

Providing assistance and support to in-store dispensaries where needed

Liaising with all other departments where necessary to provide the best possible customer support

Proactively recommend processes improvements to current practices in order to exceed customer expectation

Ad hoc requirements as per operational requirements

Education:

Further Education and Training Certificate Pharmacist Assistance (Essential)

Experience:

Minimum 2-3years in the role of Pharmacist Assistant Post Basic

Skills, Abilities and Job Related Knowledge

Strong communication skills and telephone etiquette

Customer service orientated

Team Player

Integrity

Accuracy and attention to detail

Must be bilingual (with English being one of the requirements)

Must be able to work with patients and be adaptable to assist with various departmental duties

Be able to use initiative in order to provide patient satisfaction

Be able to work under pressure

Product knowledge (including OTC)

SAPC, GPP and relevant legal knowledge

Knowledge of POPI Act

Ethical working practice and compliance

Adhering to Principles and Values

Working with People

Delivering Results and Meeting Customer Expectations

Coping with Pressures and Setbacks

Adapting and Responding to Change

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