Sales Administrator - Rest of Africa, Roodepoort

Eva-Last® is a globally recognized brand specializing in the manufacturing and distribution of innovative bamboo plastic composite products and support systems. With a presence in over 35 countries, Eva-Last's products have been integral to major construction projects, showcasing durability in the most demanding environments. The company is dedicated to promoting sustainability by producing eco-friendly materials through low-impact manufacturing and advanced composite technology. Guided by core values of sustainability, innovation, accountability, and customer excellence, Eva-Last® continually advances its product offerings and the construction industry. Their expert team is passionate about delivering long-lasting, environmentally conscious solutions that improve the lives of customers worldwide.ESSENTIAL DUTIES AND RESPONSIBILITIES:

Sales Support and Customer Engagement

Maintain and strengthen relationships with existing and potential customers through structured follow-ups and proactive monthly communication. Support External Sales Representatives and Manager by coordinating meetings, managing quotations, allocating leads and tracking lead progress. Respond promptly to customer inquiries via phone, WhatsApp and email, ensuring accurate product knowledge, pricing, and order information.Qualify and process incoming leads, converting them into actionable opportunities. Recommend alternative products based on specifications, cost, or availability. Be pro-active in supporting the delivery of the Sales growth targets the business sets Operational Coordination

Collaborate with the Operations team to facilitate stock transfers, deliveries, and collections. Monitor in-country stock levels and assist with replenishment orders. Monitor delivery schedules to ensure timely execution and escalates potential delays. Accurately log all activity and performance metrics in our CRM systems.Proactively plan and coordinate orders to anticipate customer needs and resolve issues efficiently. Prepare, issue, and manage quotations, order confirmations, and supporting documentation. Take ownership of assigned leads, ensuring end-to-end process completion. Maintain detailed and accurate records of customer interactions, sales calls, and administrative tasks.Participate in product and systems training to remain updated on new developments. Ensure our CRM system is up-to-date with the latest information Compile weekly and monthly reports for the Manager/Business as required Issue Resolution and Compliance

Investigate and assist in resolving customer complaints in collaboration with relevant stakeholders. Escalate complex issues to the Director: Sales and Product. Maintain professionalism, strong communication, and a solutions-driven work ethic at all times. QUALIFICATIONS AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Diploma or Degree in Business Administration, Sales, or a related field. Minimum of 5 years’ experience in sales administration, operations coordination, or customer service within a B2B environment. Experience supporting external sales teams and managing CRM-based workflows. Proven record of managing customer accounts across multiple territories.Experience within manufacturing, building materials, or distribution industries will be advantageous. CERTIFICATES/LICENCES/REGISTRATIONS

Valid South African driver license and own vehicle essential. ACKNOWLEDGEMENTS:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

#J-18808-Ljbffr