Senior Service Designer, Sandton

As a Senior Service Designer, you'll be working on projects that will involve designing brand identity and visual identities. You'll also be involved in the planning of new features or changes to existing functionality, which can sometimes include redesigning entire platforms. You should have at least 2 years experience designing user interfaces for websites or mobile apps and some knowledge of responsive design principles would be beneficial.

Responsibilities

Plan and manage the design research activities (research strategy, ethnographic based user research, secondary research, UX research) collaboratively with the team

Plan and execute system mapping, customer journeys, scenarios and service specifications

Analyse research data identifying and generating meaningful insights and behavioural patterns

Work closely with researchers, designers contributing to the improvement of the design quality and final user experience

Facilitate workshops with heterogeneous groups of clients and stakeholders

Define and structure deliverables consistent with project goals

Create presentations and design strategy documentations

Manage user research and service design process, drive decisions, track issues, and assist in estimating resource, needs and schedules

Collaborate with product owners and leaders to design solutions and strategic propositions

Assembles relevant information from the customer, market research, and other subject matter experts to define design specifications and designs for the brand and products

Works closely with marketing, sales, and product management to define the visual look and feel of the digital experience

Performs QA testing on new digital assets

Oversees the process of User Research and defining high-level tasks and workflows for customer acquisition and service delivery processes

Qualifications

5+ years of experience as a Service Designer, in a senior design role, with the ability to take on more complex service development projects

7 years of experience designing complex service design systems for multiple touchpoints projects.

Minimum of three years experience designing and implementing web applications

5 years of experience designing and implementing service-oriented architectures and architecture transformations in the Enterprise IT space with a focus on IBM WebSphere Portal (formerly Portal 8) preferred.

Experience with 3D modeling, CAD/CAM software, and/or CNC machine shops preferred

A background in visual and UX design will be considered as a plus

Strong knowledge of user centred design processes and passionate about solving complex Service and UX challenges

Strong background in service and strategic design

Strong skills in conducting and synthesizing research, insights and findings

Strong skills in structuring and visualising journey maps, service ideation, concept communication and specification

Excellent portfolio showcasing design solutions and strategic approaches.

Knowledge of agile approaches and techniques

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