Call Centre Agent: French, Sandton

Call Centre Agent: French

Now Hiring: French and English-Speaking Agents – Banking, Fraud & Disputes ????????????????

Are you fluent in French & English and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You’ll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

Assist French-speaking customers with their Account and Mastercard servicesInvestigate and resolve fraud claims and payment disputesProvide accurate, empathetic banking support across phone, email, and chatDocument cases clearly and follow all compliance and data security protocolsEscalate complex cases when needed and collaborate with internal fraud teams

Requirements:

Fluent in French and proficient in English6–12 months of customer service or call centre experience (banking or financial services a plus)Strong attention to detail, problem-solving, and data accuracyAble to remain calm and professional in sensitive or high-stress situationsComfortable using multiple systems and digital tools

What You’ll Get:

Join a reputable, growing team supporting a major Canadian brandFull training and onboarding providedOpportunities for career growth in financial servicesWork in a diverse, bilingual, and inclusive environment