Training & Programme Coordinator, Sandton

(Learning & Development | Events | Hybrid – Sandton)

Role Overview

A professional services organisation is seeking a highly organised and client-focused Training & Programme Coordinator to manage the end-to-end coordination and administration of online and face-to-face training programmes. The role ensures seamless programme delivery, excellent client service, and accurate operational execution within a hybrid working environment.

Key Responsibilities

Programme Planning & Coordination

• Set up and maintain training programmes on internal systems, ensuring accuracy of dates, pricing, content, and access links
• Coordinate logistics for online and in-person programmes (venues, catering, AV/IT, access links, registers, materials, dry-runs)
• Prepare, quality-check and distribute programme materials, certificates, registers, and communications
• Act as session host for online and in-person programmes, welcoming delegates and introducing facilitators
• Manage delegate booking changes (cancellations, postponements, deferments) and coordinate debtor follow-ups with Finance
• Support annual training calendar planning and publication

Client Engagement & Communication

• Provide professional support to delegates via phone, email, and in person
• Handle programme enquiries, bookings, and queries with a strong customer service focus
• Support sales through upselling, cross-selling, and follow-up on enquiries
• Coordinate programme communications and website/event page updates
• Manage post-programme surveys and consolidate feedback for continuous improvement

Reporting & Administration

• Prepare weekly and monthly reports on bookings, attendance, income, expenses, and KPIs
• Maintain accurate programme and delegate data, ensuring data integrity and document control
• Coordinate supplier onboarding and bidding documentation where required

Additional Duties

• Represent the organisation professionally at events and functions
• Assist with events and programmes, including occasional Saturday sessions (time-off in lieu)
• Perform ad-hoc administrative and coordination tasks as required

Qualifications & Experience

• Matric (essential); tertiary qualification advantageous (BCom preferred)
• 2–4 years’ experience in training, event, or programme coordination within a professional services environment
• Experience coordinating both online and face-to-face programmes
• Strong organisational, administrative, and time-management skills
• Client-facing experience with a strong service orientation
• Intermediate MS Office skills (Outlook, Word, Excel, PowerPoint) and familiarity with Teams/Zoom
• Experience using event management systems, CRM or training platforms
• Basic financial understanding (income, expenses, debtor follow-ups)
• Valid driver’s licence and own reliable transport

Key Competencies

• Excellent communication and presentation skills
• High attention to detail and accuracy
• Ability to manage multiple priorities and deadlines
• Professional judgement and problem-solving ability
• Ability to work independently and collaboratively in a hybrid environment

Remuneration

Market Related Salary

Why Join?

Join an organisation that plays a vital role in ethical leadership, governance excellence and professional standards in South Africa.

This hybrid role offers the opportunity to play a pivotal part in administering and coordinating professional membership processing ensuring accuracy, compliance, and excellent stakeholder engagement.

Apply online

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. Skillset Required: • Programme Coordinator, Learning & Development Coordinator, Training & Events Coordinator, Professional Development Coordinator, Programme Delivery Coordinator, Learning Operations Coordinator, Training Administration Coordinator, Online Training, Event Coordinator, Client Services, Professional Services, Training Administration, Event Management, Hybrid Role Sandton