Pharmacy Manager - Epsom Downs Shopping Centre, Sandton

Position summary Industry: Wholesale&Retail Trade Job category: Pharmaceutic Contract: Permanent EE position: Yes

Introduction To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).

To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.

To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.

To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.

To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.

To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.

To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.

To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.

To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge

SAPC and relevant legal knowledge

Ethical working practice and compliance

Knowledge of stock, cost, risk and compliance management procedures

Knowledge of patient care, professional counselling

Knowledge of customer service excellence

Knowledge of labour legislation and IR practices

Sound understanding and application of financial management principles

Knowledge of competency based interviewing

Skills

Sound managerial, tutorship and coaching skills

Results and target driven

Planning and organising skills

Problem-solving skills

Strong customer orientation

Interpersonal skills (Customer service orientation and effective patient care)

Leading and Supervising

Delivering Results and Meeting Customer Expectations

Planning and Organising

Relating and networkingCoping with Pressures and Setbacks

Entrepreneurial and Commercial Thinking

Working with people

Adhering to Principles and Values

Experience

Essential: Minimum 2 years’ experience post community service year

Essential: Minimum 1 year People Management experience

Essential: Registration as Responsible Pharmacist with SAPC

Education

Essential: Registered Pharmacist with SAPC

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