DMC Retail Travel Specialist, Sandton

Sandton, South Africa | Posted on 04/14/2026

A dynamic opportunity is available for a

DMC RetailTravel Specialist

to join a fast-paced reservations team, designing and managing bespoke safari itineraries for international clients.

This role is ideal for a detail‑oriented, service‑driven professional with strong sales ability and a passion for creating exceptional travel experiences.

Key Responsibilities

Design and craft tailor‑made itineraries

Manage the full reservations process from quotation to final documentation

Ensure bookings meet guest expectations and budget requirements

Communicate clearly with agents, suppliers, and internal teams

Handle bookings efficiently from enquiry through to invoicing

Proactively sell travel products and enhance guest experiences

Work rotational shifts (early/late) and emergency duty as required

Maintain a calm, professional approach when assisting clients

Ensure accuracy, attention to detail, and timely delivery of all services

Personal Attributes

High attention to detail and strong time management

Proactive, adaptable, and solution‑driven mindset

Strong interpersonal and teamwork skills

Ability to work under pressure with a sense of urgency

Willingness to learn, share knowledge, and continuously improve

Requirements

3–5 years’ experience in tour consulting or travel reservations

Strong knowledge of Southern and/or East African destinations

Experience with reservation systems (Tourplan)

Proficiency in MS Office and tools such as WETU

Strong communication, organisation, and problem‑solving skills

Ability to manage multiple bookings and deadlines

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