DMC Retail Travel Specialist, Sandton

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose '&Beyonders' very carefully - they are the strength and the future of this company.

Key Outputs

Creative planning and designing of itineraries

Managing the reservations process for bookings in a manner which ensures guest budget is achieved

Handling of bookings from quote to finalising, invoicing and travel documents

Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues

Emergency duty will be on a rotational basis as per the DMC Emergency BOP

Working hours early and late shift on a weekly rotational basis

Calm and professional manner of servicing agents and guests

Proactive selling of our products and services ensuring the best possible safari for the guests

An independent, curious and "can do it" nature

Upholding the values of&Beyond ... Care of the people, Care of land and Care of the wildlife

Knowledge Required

A passion for delivering service excellence

An in-depth knowledge of Tourplan advantageous

A good knowledge of South Africa, Southern and East Africa preferable

A willingness and aptitude to learn

Skills Required

Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations

Understanding of travel industry channels

Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses

Understanding and knowledge of the different markets in which andBeyond operates in

Relevant understanding of Business to create and formulate a strategy and make commercial decisions

Sales process and methodologies

Problem-solving skills

Experiential Creativity (Crafting Experiences)

Guest/Client Delight

Excellent computer skills including:

Tourplan advantageous

ESS is essential

MS Office applications such as Word, Excel, PowerPoint and Outlook

WETU

Personal Characteristics

Good interpersonal skills

Sense of urgency

Passionate about guest delight

Diligence and self-motivation to meet deadlines and keep on top of your job

Willingness/ability to share information and teach and inspire others

Excellent communication skills (E.g. verbal, written, reporting and body language)

Time management

Teamwork and interpersonal skills

Conflict management and resolution

Attention to detail

Administration and organization skills

P-drive Navigation

Paperless filing

Speed Reading and Typing

Previous Work Experience Required

Minimum of 3 - 5 years previous tour consulting experience required

The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

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