Relief Manager: Geochem Operations, Sandton

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

Job Description The Relief Manager has the overall responsibility for planning of samples through the processes and client communication of the laboratory. Continuous improvement and optimize the utilization of the laboratory’s throughput according to client’s requirements. Ensure that the overall production for the Geochem facility under his/her control are achieved

Plan and prioritize a production schedule for the jobs/projects in according with lab capability and client requirements

Implement and control the production schedule according to set KPI’s.

Review and adjust the schedule where needed

Where possible, do forecasting and planning for upcoming projects or changes in scope for existing projects

Communicate these finding to senior management team

Ensure efficient collaboration and co-ordination between relevant departments including procurement, human resources, and management

In conjunction with Section Manager and/or Laboratory Manager:

Formulate changes, improve workflow and maximum utilization of resources in the departments

Monitor effective utilization and supervision of human resources within the department/s, including training, recruitment, and discipline

Assist with decisions making about equipment use, maintenance, modification, and procurement to ensure production targets can be met

Direct communication with clients daily on:

Status updates on new and existing projects

Re-negotiating timelines or schedules as necessary

Prepare and maintain production reports

Monitor and review the performance of staff and organize necessary interventions for improvement on production targets

Ensure implementation and adherence to health and safety procedures

Adhere to all quality and safety requirements of the SGS management system

Perform any other reasonable tasks as assigned by direct line manager

Actively participate in the Laboratory improvement initiative. (WCSe)

Manage customer complaints and claims through a systematic approach and ensure that resolution is achieved within the required timelines.

Accountable with Health&safety procedures and protocols and ensure that these are adopted, implemented in the department, and communicated effectively to all laboratory employees.

Accountable for all financial controls and driving the facility to achieve financial targets.

Qualifications

Minimum BSc Degree in Chemistry or National Diploma in Analytical Chemistry or at least 10 years’ experience in an Analytical Lab – at least 5 years at management level

Qualification in Business improvement initiatives will be an added advantage

Additional Information

Previous experience in production planning will be an added advantage

At least 5 years’ proven Management experience

At least 10 years’ experience in an Analytical / commercial laboratory environment

Familiar with SGS analytical practices

Minimum 5 years’ experience in customer relationship management

Strong knowledge of SLIMS

Previous analytical and technical laboratory experience an advantage

Good knowledge of ISO17025 requirements

Expert working knowledge of the mining and minerals industry

Additional Skills

Good coordination and proven management skills

Advanced level of competency in MS Office Suite (Microsoft Word, Excel, PowerPoint, Outlook), to perform word processing, spreadsheet database tracking data and written client communication

Statistical evaluation techniques advantageous

Ability to work well under pressure and tight timelines

Ability to prioritize activities and be flexible to adjust to a variety of situations

Ability to effectively coordinate with various departments and levels of staff

Possesses excellent organizational and written/verbal communication skills

Must be fluent in English

Possesses strong teamwork and project management skills

Results oriented with a strong performance, cost management, and bottom-line orientation

Strong interpersonal skills and ability to depersonalize situations and focus on the business objectives

Energy to motivate a team to always deliver results

Able to work independently and to coordinate several activities simultaneously

Is innovative with a systematic approach for problem solving

Acts quickly and decisively; able to make tough calls

Holds self and others accountable

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