Luxury Safari Reservations Specialist, Soweto

This role is for a highly organized, service-oriented Reservationist to manage the booking process for our luxury safari camp. This pivotal role ensures seamless guest experiences from inquiry through to arrival, working closely with direct guests, travel partners, agents, and internal teams to maximize occupancy, revenue, and guest satisfaction.

Core Criteria:

Minimum 3–5 years experience in reservations or front office within luxury hospitality or safari industry. In-depth understanding of Southern African travel, safari logistics, and luxury guest expectations. Proficient in reservation systems (e.g., Panstrat, NightsBridge, or similar). Strong communication skills, both verbal and written.Fluent in English; additional languages (French, German, etc.) an advantage. Excellent organizational skills, attention to detail, and ability to work under pressure. Passion for luxury travel, wildlife, and conservation. Candidate Requirements and Responsibilities:

Reservations&Guest Journey: Ensure accurate, efficient, and personalized handling of bookings, from initial inquiry to confirmation and pre-arrival preparation. Maintain a deep understanding of camp offerings, guest experiences, and conservation narratives to tailor guest communication. Liaise with field-based reserve teams to ensure readiness for guest arrivals and special requests.Trade Relations&Sales Support: Nurture strong relationships with key travel trade partners (agents, DMCs, tour operators), providing them with real-time support, training, and insights. Ensure consistent communication on availability, promotions, and value-added offerings.

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