Front Office Manager, Soweto

Position overview Responsible for the daily operations of the Front Office Department, primarily reporting directly to the Rooms Division Manager. In the absence of the Rooms Division Manager, ensures guests have a smooth-running stay at the hotel. As the Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.

Requirements

Matric / Grade 12

Minimum 2 -3 years work experience as Front Office Manager or Assistant Front Office Manager in a hotel

environment . ( Essential )

Previous experience in managing teams and supervising shifts is essential

National Senior Certificate (Matric) or equivalent.

Diploma in Hospitality Management is an asset or other related field.

Computer knowledge and experience in MS office programs.

Well developed communication and customer relations skills.

Thorough understanding of Front Office operations, systems and procedures.

Knowledge of hotel products, services, facilities and local area attractions.

Responsibilities

Ensure smooth, efficient, and guest-focused Front Office operations at all times.

Achieve budgeted room revenue and upsell targets for the Front Office in collaboration with Revenue and Sales. Ability to manage several budgets.

Maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery.

Ensure full compliance with hotel policies, SOPs, brand standards, and applicable legislation (including health and safety, POPIA, and fire regulations) within the Front Office.

Lead, coach, and develop the Front Office team to achieve performance standards and career growth.

Drive effective communication and coordination between Front Office and other departments (Housekeeping, Maintenance, Food&Beverage, Security, Finance).

Operations Management

Guest Experience and Service Recovery

People Management

Financial Management and Reporting, Systems, Controls and Compliance, Communication and Coordination

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