Dispatch Manager, Soweto

Key Responsibilities People&Operations Management

Lead and manage dispatch staff, ensuring discipline, performance, and productivity standards are maintained

Liaise closely with HR on employee matters, including disciplinary processes and staff queries

Manage department headcount and request additional resources when required

Ensure compliance with company policies, including uniform and safety standards

Dispatch&Logistics Coordination

Oversee daily dispatch planning, including load scheduling, route allocation, and truck availability

Liaise with fleet department regarding vehicle issues and ensure minimal disruption to deliveries

Work closely with clerks, sales reps, and debtors to resolve order, delivery, and account queries

Authorise after-hours loads in line with company procedures and approvals

Planning&Scheduling

Ensure all orders are captured accurately and timeously on the system

Monitor stock availability and coordinate with production to meet delivery requirements

Compile and manage provisional and final delivery schedules

Ensure picking and loading documentation is prepared and executed efficiently

Customer&Stakeholder Communication

Maintain strong communication with wholesale and retail representatives regarding delivery updates and issues

Proactively resolve customer delivery challenges and ensure all stakeholders are informed

Manage retail delivery schedules, ensuring adherence to agreed timelines

Compliance&Administration

Maintain accurate track-and-trace records for HACCP and audit purposes

Conduct spot checks on documentation, petty cash, and operational processes

Ensure all dispatch records are properly filed and easily accessible

Requirements

Proven experience in a dispatch, logistics, or warehouse management role within an FMCG environment

Strong leadership and team management skills

Excellent planning, organisational, and problem‑solving abilities

Experience working with stock systems, delivery scheduling, and fleet coordination

Solid understanding of compliance requirements (HACCP knowledge advantageous)

Ability to work under pressure and manage after‑hours operational requirements

Please note that only suitable candidates will be contacted.

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