Junior Client Success Manager - Education, Soweto

About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary We are looking for a Junior Client Success Managers to manage and support students throughout their journey to securing medical school offers.

This is a high-impact, client-facing remote role where you will act as a trusted advisor to students and their families, ensuring programme success, driving retention, and contributing to revenue growth through upselling.

You will also take on light leadership responsibilities, mentoring junior support staff and owning the overall client experience.

Key Responsibilities

Manage a portfolio of students, guiding them from onboarding to medical school acceptance

Ensure high client satisfaction through proactive communication and structured support

Reduce churn and minimise refunds by identifying risks early and resolving concerns

Drive upsell opportunities

Collect testimonials, success stories, and case studies from successful students

Coordinate with internal teams to ensure seamless delivery of programmes

Act as a point of contact for both students and parents when required

Support and mentor 1–2 junior team members, acting as a mini team leader

Track progress and maintain accurate records using CRM and internal tools

2+ years of experience in Client Success, Customer Support, Account Management, or similar roles

Background in education, teaching, healthcare (e.g., nursing), or student support is highly preferred

Strong communication and relationship-building skills (client-facing experience essential)

Proven ability to manage multiple clients and deliver high satisfaction outcomes

Experience handling objections, retention, or upselling is a strong advantage

Highly organised with strong attention to detail and follow-through

Comfortable working in a fast-paced, target-driven environment

Experience with tools such as Slack, Notion, Zoom, and Google Drive

Leadership potential or prior experience mentoring junior staff

Fully Remote: Work from anywhere with international teams

Career Growth: Join companies in SaaS, MarTech, and B2B services

Peer Community: Connect with high-performing sales professionals in our network

Ongoing Support: Receive guidance from Huzzle before and after placement

Tailored Compensation: Salaries vary by client and candidate preference— we’ll match you with options that fit your goals

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