Senior Host, Soweto

Front of House Operations

Ensure smooth operation of the reception area

Ensure guests are greeted, checked in and allocated rooms promptly and courteously

To ensure reservations are taken correctly and courteously

Ensure credit control procedures are strictly adhered to

To ensure guest accounts and O status is kept up to date

Ensure effective and speedy check out facilities

Ensure collection and delivery of luggage to rooms is done efficiently

To ensure that the hotel entrance is correctly managed

Ensure that rooms are serviced and maintained to the standards

Make sure all front of house areas are clean and tidy at all times

Rooms Division Operations

Ensure the smooth operation of Housekeeping on a daily basis

Daily spot checks of suites and rooms to ensure VNL standards

Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping

Reporting and follow up of all maintenance issues pending or outstanding

Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.

Be familiar with the Health&Safety measure of the property

Management

To ensure regular on-the-job training is training place in your departments

Ensure dress code of staff is up to standard

Holding regular performance appraisals with senior staff, identifying areas for development and training needs

Be readily available to deal with problems and complaints

To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff

Ensure accurate and timeous submission of all reports and administrative work

Prepare and submit annual budgetary information and updates as required by Financial Manager

To ensure effective liaison between Reservations&Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)

To attend all management meetings as required

The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves.

#J-18808-Ljbffr