Customer Success Representative, Soweto

About the job Customer Success Representative

Role:

Customer Success Representative Location:

Remote South Africa Working Hours:

UK Hours (9:00 am– 5:30 pm GMT) Employment Type:

Full-time Our Client helps companies find the perfect workspace, whether they need a

full-time office, flexible hot desks, or meeting rooms . With the flexible office market growing rapidly, we make it simple for businesses to navigate their options, ensuring they find the space that fits their needs.

Role Overview

We are looking for a

Customer Success Representative

to join our remote team in South Africa. In this role, you'll be the

first point of contact for our clients and venue partners , helping them secure the ideal workspaces and ensuring their experience is smooth, efficient, and enjoyable. This is a hands-on role in a fast-paced environment, offering exposure to

customer service, sales support, operations, finance, and marketing . If you thrive on variety, love solving problems, and enjoy working with people, this role is for you. Key Responsibilities

Customer Support&Booking Management

Respond promptly to customer inquiries via email, chat, and phone. Assist clients in booking meeting rooms, desks, and offices, ensuring fast and efficient service. Manage a high volume of requests, prioritising effectively to meet

service level agreements (SLAs) . Venue Partner Management

Build relationships with venue partners to understand their offerings and ensure accurate listings. Source and onboard new venue partners to grow our network. Ensure all venue listings meet Tally Workspaces quality standards. Finance&Administration

Support

invoicing and payments , ensuring accuracy and timely processing. Work confidently with numbers to handle financial tasks such as reconciling payments and issuing invoices. Customer Retention&Satisfaction

Contribute to strategies that

improve customer satisfaction

and retention. Capture customer feedback to help improve our service and platform. Ad-hoc Projects

Support wider

operational and marketing

initiatives as the business evolves, including data management, process improvements, and campaign support. Skills&Experience Required

Experience in customer support or client services , ideally within a fast-paced environment. Experience handling

support tickets

and working to SLAs. Excellent

written and verbal communication skills

to write clear, professional messages and handle phone calls with confidence. Highly

organised

and able to juggle multiple tasks and priorities. Confident working with

numbers

and supporting basic finance processes (invoicing, reconciling payments). Detail-oriented; accurate information and quality service is key. Comfortable using customer support tools such as

Intercom

(experience with Intercom is a plus but not essential). A proactive,

problem-solving mindset , able to

think on your feet

and take ownership of challenges. Previous experience working

remotely

and independently is a bonus. Why Join?

Fully remote role based in South Africa, working with a UK team. Fast-paced environment with

lots of learning opportunities

across different business areas. Collaborative, supportive team culture. Opportunity to grow within the business as we scale. Competitive market-related salary.

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