Insurance Claims Specialist, Soweto

Job Title:

Insurance Claims Specialist Job Type:

Full-Time, Remote Working Hours:

US Hours (9am-5pm EST) Key Responsibilities

Serve as the main point of contact for clients, providing guidance and updates throughout the claims process

Review and submit claims documentation to insurance carriers, ensuring completeness and accuracy

Liaise with adjusters, carriers, and third-party vendors to track claim progress and advocate for clients

Follow up on open claims, ensuring timely movement and resolution

Interpret policy coverage and explain claim outcomes to clients in a clear, professional manner

Maintain detailed and accurate records in agency management systems

Assist clients with gathering required documentation such as incident reports, photos, and estimates

Identify potential coverage issues and scale complex claims to senior team members

Ensure compliance with U.S. insurance regulations and internal procedures

Support reporting on claims status, trends, and performance metrics

Requirements

2+ years experience in U.S. Property&Casualty insurance claims (brokerage or carrier side)

Familiarity with agency management systems

Excellent written and verbal communication skills

Strong attention to detail and organizational skills

Ability to manage multiple claims simultaneously in a fast-paced environment

Ability to work U.S. hours

Benefits

Comfortable working U.S. hours

Remote work from home

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