Executive, Soweto

Essential Functions

Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance.

Leads significant process improvement projects.

Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs

Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements.

Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.

Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements.

Skills Technical Skills

Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience

Excellent working knowledge of MS Office and MS Excel, Power Point, Word Doc, Outlook

Process Mapping/Value Stream Mapping

Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred

Process Specific Skills

Knowledge of industry domain being aligned to healthcare

Knowledge of quality systems (ISO, COPC) preferable

Soft skills (Desired)

Project management skills to drive improvement projects / initiatives

Analytical skills

Soft Skills (Minimum) Functional

Leads engagements at vertical / program / client level

Understands business requirements and provides appropriate solutions to benefit the business

Has the ability to identify superior improvement opportunities

Knowledge of quality assurance, process improvements, domain, etc

Monitoring and Reviewing

Leadership

Fosters a spirit of collaboration and team work

Ability to relentlessly pursuing excellence

General

Conformance to policies / compliances with auditing skills and eye for details

Ability to coach and give feedback on an ongoing basis.

Interviewing skills

Strong written and verbal communication Skills.

Problem solving skills

Ability to resolve conflicts constructively and lead in a continually challenging environment

Education Requirements

Graduate in any stream

Exposure to quality systems (ISO, COPC, etc) preferred

Work Experience Requirements

Minimum 8 years of total work experience with at least 2 years of relevant in BPO / ITES industry

Minimum 5 year in the current role/assignment

#J-18808-Ljbffr