Relationship Manager (Alberta), Soweto

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading sports and iGaming brands, including Betway and Jackpot City. With expertise across 22 countries and over 2,800 bright minds, we’re changing the game for good, delivering a superclass entertainment experience.Why we need you

As our Relationship Manager (Alberta) you will be responsible for the establishment, development, and long‑term value of our High‑Value Customer (HVC) portfolio across sportsbook and casino products in Alberta. This role plays a critical part in safeguarding the business through strong SOW/SOF, affordability, and responsible gambling execution; delivering a best‑in‑class HVC experience that is personalized, compliant, and sustainable; and growing player value responsibly while protecting both the customer and the brand.What you’ll do

Relationship&Portfolio Ownership– take full accountability for an assigned portfolio of High‑Value Customers, act as the primary point of contact, build trusted long‑term relationships and manage customers across multiple brands and verticals with tailored engagement. Commercial&Performance Management– drive responsible growth, retention, and lifetime value; review and assess account performance, make informed recommendations on upgrades, downgrades, and removals; support the ongoing growth and optimization of the HVC Loyalty program; ensure bonusing and rewards remain effective, compliant, and value driven.Responsible Gambling, SOW&SOF– identify, document, and assess sources of wealth, funds, and affordability; monitor and respond to significant losses or behavioral changes; execute responsible gambling interventions confidently and empathetically; and elevate risk cases to Compliance or senior stakeholders as needed. AlbertaRegulatory Responsibility – maintain a strong working knowledge of province‑specific regulatory requirements, ensure all HVC engagement, offers and incentives comply with provincial regulations, support regulatory reviews and audits, and act as a compliance‑first representative of the businessin customer interactions.Insight&Collaboration– use CRM tools, dashboards, and reporting; interpret player data; collaborate with Operations, Compliance, Marketing and Market Development; provide feedback on player experience, product performance and local market dynamics. Hosting&Brand Representation– represent the company at events, hospitality experiences and HVC activations; build relationships through phone, digital and in‑person engagement; test products personally and stay informed on market and regulatory developments; support player activity outside standard business hours when required.What you’ll bring

Clear, confident communication (written and verbal) and the ability to break down complex ideas. Collaborative mindset, working smoothly with cross‑functional teams to hit shared goals. Strong organisational skills, managing multiple projects without dropping the ball. Exceptional attention to detail and commitment to high‑quality work.Adaptability to stay sharp, productive and positive in fast‑moving environments. Proven ability to build, maintain and grow high‑value customer relationships. Confidence in handling sensitive conversations related to risk, affordability and behaviour. Proficiency with CRM systems and customer management tools.Desirable skills

In‑depth knowledge of sports betting markets – odds calculation, betting types and market trends. Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations. Familiarity with gambling regulations and compliance requirements in various jurisdictions.Experience in developing and executing customer retention strategies and HVC retention strategies. Experience in online sportsbook and casino environments. Experience working with reports, dashboards and performance insights. Exposure to multi‑brand or multi‑jurisdiction HVC programs. Our core values

Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation Benefits

Learning and development programmes to level up fast. Performance tool for meaningful feedback and career support. Employee Assistance Programme offering resources for you and your family. Health insurance. Supportive working environment with access to leading‑edge technologies. Important information

Applicants will be subject to a credit and criminal record check, and a qualifications verification check, both conducted confidentially and solely for the purposes of verification. If you do not receive a response within 2 weeks, please treat your application as unsuccessful.

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