Senior Specialist CX and UX Designer, Soweto

Qualifications

Honours or Master’s Degree in UX Design, HCI, Computer Science, or Public Administration. 8+ years of experience in UX/UI or CX designs, with at least 3–4 years ideally at an operational specialist level working in the financial services, public sector, digital government, or service design for regulated industries.Experience in designing end-to-end business process solutions, integrating CX and UX design principles to ensure solutions are intuitive, user-friendly and aligned with customer needs. Experience in leading large, complex and multi-facet design projects. Experience overseeing and mentoring cross-functional teams of technical specialists, ensuring alignment between business objectives, technical feasibility and user experience.Solid experience in establishing a process governance framework. Solid experience in dealing with and interacting with executive leadership within an organisation. Proven extensive business process management experience. Knowledge of a situation or problem by breaking it into smaller pieces/tracing the implications of the situation in a step-by-step way.Knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.

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