Reception Shift Leader, Soweto

Because every great hotel stay begins with a leader who owns the front desk and runs the shift like a pro. At The President Hotel, the hotel front desk is more than just check‑ins and check‑outs, it’s where first impressions are made, problems are solved, and memorable hotel stays begin. As we continue our journey toward luxury, we’re looking for a Front Office Shift Leader (Senior Receptionist/Supervisor) who can confidently take charge of the hotel front desk,lead the team, and keep everything running like clockwork. If you know your way around OPERA PMS like a second language, thrive in a fast‑paced hotel environment, and enjoy leading a hotel reception team while still being hands‑on with guests, this role is for you.Minimum Requirements

Matric Certificate (Grade 12) Hospitality qualification or diploma (advantageous) Minimum 3 to 4 years’ experience within a hotel front office Proven experience leading or supervising hotel reception shifts Strong, hands‑on OPERA PMS experience (you must be confident and fast on the system)Strong computer literacy, including OPERA PMS and Microsoft Office Experience within a busy 4-star or 5-star hotel environment preferred Ability to work shifts, weekends, and public holidays Professional grooming and presentation CV must be fully updated prior to submission What You’ll Be Doing

Take full ownership of the Hotel Front Office during your shift Lead and support the hotel reception team to keep operations smooth and efficient Manage hotel check‑ins and check‑outs seamlessly using OPERA PMS Keep hotel standards high, processes tight, and the team on track Be the go‑to person when things need quick thinking and smart solutionsWelcome hotel guests with confidence, warmth, and professionalism Handle VIP arrivals and special hotel guest requests with ease Step in and resolve hotel guest concerns before they become problems Stay visible on the floor, leading from the front, not behind a desk Run structured shift handovers and hotel team briefingsMonitor hotel arrivals, departures, room status, and daily reports Ensure billing accuracy, cashier controls, and smooth shift closures Work closely with Housekeeping and other hotel departments to keep things flowing Help train, guide, and support hotel reception team members Keep the team motivated, focused, and accountableStep in where needed, no ego, just teamwork Follow hotel SOPs, financial controls, and reporting standards Keep admin accurate, organised, and up to date Support audits and operational checks when required Why Join The President Hotel

Be part of a hotel team that genuinely cares about guest experience Work in a high‑volume, professional hotel environment Play a key role in our journey toward luxury Engage with a diverse international hotel guest base Competitive salary, company contribution to medical and pension and great team culture

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