Service Desk Associate, Brisbane

Service Desk Associate Empire Group Newstead, Brisbane QLD Help Desk and IT Support (Information and Communication Technology) Full time IT Service Desk Associate Join a iconic retailer as an IT Service Desk Associate, supporting our head office and store network. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional IT support. What you'll do: Be the first point of contact for IT incidents and service requests Provide technical support across hardware, software, and network systems Maintain accurate service tickets and documentation Collaborate with vendors and escalate issues when required Assist with onboarding/offboarding and asset management Travel for system roll outs and maintenance What we're looking for: Diploma or higher in IT, Computer Science, or related field Minimum 5 years' experience in IT Service Desk or technical support Strong troubleshooting skills across hardware, software, and networks Excellent communication and customer service skills Ability to work independently and under pressure Availability for weekend on-call support Desirable: ITIL Foundation or Microsoft 365 certification Experience with remote troubleshooting tools Why join us? Competitive salary up to 80,000 On-call allowance Work with a trusted retail brand in a collaborative team environment Up to 80,000 + on-call allowance On-Call: Required on weekends (allowance applies) Apply now: with the subject line IT Service Desk Associate - Newstead. At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.