Warranty Sales Consultant, Springs

Key Responsibilities

Lead Management & Outbound Sales

• Manage and engage with leads from dealerships and internal sales channels
• Conduct outbound calls to present and sell warranty products
• Ensure timely follow-ups to maximise conversion rates
• Track and manage leads throughout the sales cycle

Sales & Conversion

• Promote and sell warranty products tailored to customer needs
• Clearly explain product features, benefits, and pricing
• Handle objections effectively and close sales
• Achieve and exceed sales targets

Client Retention & Cross-Selling

• Identify opportunities to cross-sell warranties to existing and new clients
• Build and maintain strong client relationships
• Enhance customer retention and lifetime value

Client Engagement & Advisory

• Conduct needs analysis based on vehicle type and age
• Provide compliant and accurate product advice
• Ensure clients fully understand product offerings

Stakeholder Engagement

• Collaborate with dealership partners and internal teams
• Provide feedback on lead quality and conversion outcomes

Administration & Policy Processing

• Accurately capture client information and process applications
• Ensure all documentation is complete and shared with clients

Payment & Policy Activation

• Guide clients through payment and activation processes
• Follow up to ensure policies are successfully activated

Compliance & Quality Assurance

• Adhere to FAIS and TCF principles
• Maintain accurate records of all interactions

Key Performance Indicators (KPIs)

• Outbound call volumes
• Lead conversion rates
• Sales volume and revenue
• Cross-selling ratios
• Policy activation rates
• Compliance and quality scores