IT Officer / IT Support Specialist, Springs

Key Responsibilities Technical Support&Helpdesk

Provide first- and second-line IT support across operational and administrative departments

Troubleshoot and resolve hardware, software, network, printer, and email issues

Install and maintain desktops, laptops, barcode scanners, mobile devices, and peripherals

Assist users with Microsoft Office, Windows operating systems, and operational systems

Liaise with third-party service providers and manage support tickets

Network&Systems Administration

Maintain LAN, wireless networks, and internet connectivity

Install and crimp network cabling (RJ45, shielded RJ45, keystones, etc.)

Support systems development where programming and operational knowledge are required

Infrastructure&Operational Support

Perform routine maintenance and system updates

Support printers, biometric systems, CCTV, VoIP, and access control systems

Monitor system performance and identify recurring technical issues

Assist with IT asset management and procurement

Supervise and monitor IT personnel where required

Security&Compliance

Ensure compliance with IT policies and procedures

Assist with data security and confidentiality measures

Identify and report risks or system vulnerabilities

Support business continuity and disaster recovery processes

Minimum Requirements

National Diploma or Degree in Information Technology, Computer Science, Information Systems, or related field

Minimum 5 to 8 years’ experience in IT support or IT administration

Strong MS SQL Server skills including query writing and database maintenance

Advanced Microsoft Excel skills

Experience supporting Microsoft Windows and Microsoft 365 environments

Knowledge of networking, routers, switches, and wireless systems

Valid driver’s licence

Advantageous Skills&Experience

Programming knowledge in VBA, C#, ASP.NET, Python, or similar

CompTIA A+ and/or Network+ certifications

Experience within manufacturing, FMCG, warehouse, production, or abattoir environments

Exposure to cybersecurity principles and remote support tools

Knowledge of CCTV, VoIP, biometric systems, and access control systems

Strong accounting or actuarial background

Personal Attributes We are looking for someone who is:

A strong problem solver with analytical thinking ability

Able to work efficiently in a high-pressure environment

Organised with excellent time management skills

Professional, reliable, and customer-service driven

Able to work independently and within a team

Committed to maintaining confidentiality and integrity

Additional Requirements

Willingness to work after hours, weekends, and standby when required

Own reliable transport advantageous

Clear criminal record may be required

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