Vehicle Sales Consultant, Port Elizabeth

High Level Job Outputs (Top 10):

Sell motor vehicles and associated accessories and services.

Appraise and price trade-ins and buy-ins.

Ensure client satisfaction.

Obtain trade covers.

Ensure vehicle delivery standards to customers are met.

Follow up outstanding debtors and conclude deal file documentation.

Execute all agreed projects.

Keep the showroom and stock yard to the agreed standard.

Adherence to company culture and code of ethics.

Job Outputs&Quality Requirements: Output 1: Sell motor vehicles and associated accessories and services

Meet or exceed individual sales target on:

First gross– vehicle sales

Second gross– accessories and associated services

Unit sales targets

Complete all necessary documentation:

All required documents in place, fully completed and signed

Submitted immediately after the sale

Ensure all sales are legally compliant

Ensure sales meet financial parameters (purchase price, reconditioning costs, trade-in values)

Output 2: Appraise and price trade-ins and buy-ins

Accurate appraisal to ensure:

Reconditioning costs within estimates

Market price standards met

Required return on resale is achievable

Complete all required documentation and ensure legal compliance

Output 3: Ensure client satisfaction

No customer complaints during the sales process

Follow up within 1 day after sale and every 6 months thereafter

Respond and resolve complaints immediately

Follow CCP sales processes

Meet or exceed after-sales CSI targets

Output 4: Obtain trade covers

Obtain trade covers for vehicles that don’t meet internal pricing/age standards

Complete documentation and ensure legal compliance

Obtain Sales Manager approval before outsourcing vehicles

Output 5: Ensure vehicle delivery standards to customers are met

Complete pre-delivery checklist

Inspect vehicle condition and arrange corrections

Provide appropriate sales gift

Ensure trade-in documentation and accessories are received before handover

Deliver a comprehensive handover including product features and documents

Output 6: Conclude deal file documentation and follow up outstanding debtors

Ensure all documentation is signed and 100% accurately captured

File documents correctly in Deal File

Liaise with Finance to ensure payments received

Follow up with customers/financial institutions as needed

Qualifications:

Basic literacy and numeracy (Essential)

Grade 12 (Essential)

Technical qualification (Desirable)

3-year degree/diploma

Professional / Technical / Legal Skills or Qualifications:

Some mechanical knowledge (Desirable)

Driver’s license (Essential)

Industry knowledge (Desirable)

Computer skills (Essential)

Experience Required:

New car sales (Desirable)

Vehicle appraisals (Desirable)

Sales&Marketing (Essential)

Competencies Required:

Mechanical

Pricing and margins

Product knowledge

Sales skills

Presentation skills

Behavioural Attributes:

Assertiveness

Communication (verbal&written)

Customer orientated

Customer satisfaction

Decision making

Decisiveness

Diagnostic ability

Listening

Networking

Negotiating

Opportunistic

Passion

Positive

Resilient

Results orientated

Self-confidence

Target driven

Thinking on one's feet

Motivated

Adherence to Kelston Code of Ethics

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