Junior It Support Engineer Port Elizabeth

Job Position: Junior IT Support Engineer

Ref: 4679 Salary: R10 000 to R12 000 per month commensurate with qualification and experience The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment. The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support and Infrastructure. This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivity.Qualifications / Requirements:

Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365 Fundamental knowledge of TCP/IP networking, including DHCP and DNS Minimum 1 to 2 years of experience in a desktop support environment Capable of thriving under pressure and managing multiple tasks concurrently, prioritizing effectivelySelf-motivated with strong attention to detail, able to work under minimal supervision A collaborative team player comfortable interacting with management, colleagues, and clients Demonstrates ability to deliver accurate results within set deadlines while maintaining neatness in work Displays a passion for the IT industry and maintains a results-driven, positive, and professional demeanourExhibits excellent client service skills with outstanding interpersonal, verbal, and written communication abilities Possess essential problem-solving and troubleshooting skills Approach work and colleagues with a positive, confident attitude, embodying honesty and reliability Key Performance Areas:

Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless) Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator when necessary, with agility and precisionAssist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed Document and track support requests and resolutions using ticketing systems Perform routine maintenance tasks, such as system updates, patches, and backupsAssist in the implementation of IT security policies and procedures to safeguard company data Provide training and assistance to users on basic IT procedures and best practices Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions Package&Remuneration

R10 000 to R12 000 per month commensurate with qualification and experience

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