IT Engineer, Port Elizabeth

Certificate in Information Technology or related fields (NQF 5) 5 years experience in a similar role ADVANTAGEOUS:

Diploma in Information Technology or related fields (NQF 6) CompTIA Certifications like Microsoft Certifications, other industry certifications Office 365 experience KEY PERFORMANCE AREAS AND INDICATORS:

Cyber Security: Computer Security, Endpoint Protection, User Education (20%)

Deploying and maintaining endpoint security solutions such as anti-virus, anti-malware, and intrusion detection/prevention systems Monitoring computer systems and networks for security breaches, incidents, and vulnerabilities Responding to security incidents, and initiating appropriate measures to contain and mitigate the damageRaising awareness among employees and other stakeholders about security threats, best practices, and policies Delivering cyber security awareness training to the organization using a product like KnowBe4 Evaluating the effectiveness of cyber security awareness training, including assessing the knowledge and skills acquired by staff, and identifying areas for improvementEnsuring that all staff members complete cyber security awareness training on a regular basis and that training records are maintained and reported on Communicating the importance of cyber security awareness training to staff members, encouraging participation, and providing feedback on the results of the training

Desktops, Laptops, Printers, and Videoconferencing (20%)

Installing, testing, and configuring hardware and software, including operating systems, drivers, applications, and utilities, on desktops, laptops, scanners, and printers Troubleshooting technical issues related to desktops, laptops, printers, videoconferencing, and peripherals, and providing timely resolution to minimize downtimeConducting regular maintenance activities such as updates, patches, and backups to ensure optimal performance of desktops, laptops, scanners, and printers Providing end-user support, including user training, documentation, and communication to ensure that users can effectively use desktops, laptops, scanners, and printersDeploying Windows updates to desktops, laptops, and servers in a timely and efficient manner, and ensuring that all devices are up to date with the latest security patches and feature updates Testing Windows updates on a representative sample of devices to ensure compatibility with existing hardware and software configurationsMonitoring the status of Windows updates across the organization, identifying any issues or errors, and taking corrective action as necessary Providing regular reports on the status of Windows updates, including compliance levels, success rates, and any issues or concerns

Backups&Disaster Recovery (20%)

Ensuring that backups are performed according to schedule and monitoring the backup process to identify and resolve any issues or errors Regularly testing backup systems and procedures to ensure that data can be recovered in the event of a disaster or system failure Providing regular reports on backup performance and status, and communicating any issues or concerns to managementMaintaining and updating backup systems, hardware, and software to ensure optimal performance

System Support: Sage Payroll, Register My Battery, Warehouse Scanning (10%)

Provide user support to the responsible areas for Sage Provide technical support to the M&S areas for scanning functionality at The Company warehouses Provide technical support to the M&S areas for Register My Battery

Compliance&Cost Control (10%)

Promotes the effective and transparent use of financial and other resources Explores opportunities to control and reduce costs Operates within controls and procedures to ensure the integrity of The Company Identifies and reports risks or areas of concern to management within own department and area of responsibilityEnsures compliance with all relevant regulations and procedures to prevent fruitless, wasteful, and irregular expenditure Assists with 5S and ensures housekeeping standards are applied and upheld Implements corrective action and applies root cause analysis rules wherever necessary Ad hoc responsibilities include the required planning, support, and actions relevant to moving/establishing a group site

Customer Service (20%)

Maintains effective working relationships with customers (both internal and external) towards rendering the highest quality of services Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with The Company core values

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