Customer Success Manager, Port Elizabeth

Experience:

Minimum of 5 years in a customer success or account management role, preferably within a B2B environment. Education:

Bachelor's degree in Business, Marketing, or a related field. Skills:

Strong communication, problem-solving, and interpersonal skills. Proficiency in CRM software (e.g., Salesforce, HubSpot). Attributes:

Self-motivated, results-driven, and able to work independently and as part of a team. Key Responsibilities

Client Onboarding&Adoption:

Lead the onboarding process for new clients, ensuring they understand and derive maximum value from our products and services. Relationship Management:

Build and maintain strong, long‑lasting client relationships, acting as the main point of contact for all customer needs. Customer Retention&Growth:

Monitor customer health metrics, proactively address issues, and identify opportunities for upselling and cross‑selling. Collaboration:

Work closely with Sales, Product, and Support teams to ensure a seamless customer experience. Feedback Loop:

Gather and relay customer feedback to internal teams to influence product development and service improvements. Reporting:

Provide regular updates and reports on customer success metrics and account status. #mycareercraft #mycareercraftjobs #jobsmycareercraft #CSMjobs #jobsRSA

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