Admin Assistant, Port Elizabeth, South Africa

Company Overview

Our client, a dynamic organisation operating within the medical industry, dedicated to delivering efficient healthcare administration and support services. Our client focuses on managing medical claims and ensuring that clients and stakeholders receive accurate and timely service. Our client value professionalism, attention to detail, and a strong commitment to service excellence.

Job Purpose

The Admin Assistant provides comprehensive administrative support to assigned teams, ensuring efficient day-to-day operations within a fast-paced medical administration environment.

Minimum Requirements

• Minimum of 12 months' experience in Office Administration and/or a Call Centre environment
• Matric (Grade 12) or equivalent qualification
• Computer literacy, including basic knowledge of MS Office (Word, Excel, Email)
• Proficient in reading, writing, and speaking English
• Strong teamwork and collaboration skills
• Ability to accurately process large volumes of paperwork, including electronic submissions
• Flexibility to adapt to changes in daily routines on short notice
• Excellent telephonic communication skills
• Experience in medical administration will be advantageous

Duties:

• Preparing of Claims for Purchasing/Administration by Account Administrators
• Follow up includes telephonic and electronic mail interactions with the relevant employer or medical provider.
• Ensure that the patient demographics and images for weekly batches are accurately captured/uploaded onto the relevant internal system
• Educate and assist the employer regarding the current online processes set by the Compensation Fund including user registration process as well as the claim registration process.
• Ensure that the preparation of claims is timeously completed within the given deadlines
• Complete any special projects on instruction from Supervisor and/or Management