Senior Software Associate - Coega, Port Elizabeth, South Africa

Our organisation is seeking to appoint an experienced and solutions-driven Senior Software Associate to join the IT and Systems Support team based in Coega, Port Elizabeth.

The successful candidate will be responsible for supporting, maintaining, troubleshooting, and improving business-critical ERP and software systems, while ensuring system integrity, user support, process optimisation, and effective communication with internal stakeholders and external service providers.

Requirements:

• Diploma / Certificate in Information Technology, System Support, or similar
• Minimum 5 years' experience supporting and maintaining production computer systems in a customer-facing support environment
• Experience with database systems, reporting tools, and query tools
• Experience supporting ERP systems such as SAP and Evolve
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Effective time management and prioritisation ability
• Strong relationship-building capability
• Desire to learn and grow within the organisation
• Strong team player

Responsibilities:

System Support and Maintenance

• Assist with ongoing maintenance of existing software products
• Participate in the development and enhancement of ERP system products and solutions
• Support and maintain systems including SAP and Evolve
• Provide application support to internal users and external customers
• Investigate and analyse system issues and implement corrective actions
• Ensure all critical systems and services are monitored effectively
• Carry out scheduled system maintenance tasks

Helpdesk and Incident Management

• Log and manage support calls
• Assign priority levels to calls (low, medium, urgent, high, critical)
• Update support systems in real time
• Analyse recurring incidents and provide long-term solutions
• Escalate and report recurring problems during weekly meetings
• Maintain and update the knowledge base system
• Contribute quality problem-resolution articles to the Help Desk knowledge base

Business Support and Process Improvement

• Work closely with stakeholders to improve business processes and system functionality
• Provide system consultancy for divisional and cross-divisional projects
• Support pre- and post-system implementation activities
• Recommend continuous improvements to systems and support processes
• Maintain data quality and integrity within systems

Documentation and Communication

• Document technical processes and system functionality
• Provide clear, professional communication to colleagues, customers, and suppliers
• Manage supplier relationships and support processes
• Provide proactive support to staff and customers

Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.