Senior Software Associate - Coega, Port Elizabeth

Our organisation is seeking to appoint an experienced and solutions-driven Senior Software Associate to join the IT and Systems Support team based in Coega, Port Elizabeth.

The successful candidate will be responsible for supporting, maintaining, troubleshooting, and improving business‑critical ERP and software systems, while ensuring system integrity, user support, process optimisation, and effective communication with internal stakeholders and external service providers.

Requirements

Diploma / Certificate in Information Technology, System Support, or similar

Minimum 5 years’ experience supporting and maintaining production computer systems in a customer‑facing support environment

Experience with database systems, reporting tools, and query tools

Experience supporting ERP systems such as SAP and Evolve

Strong analytical and problem‑solving skills

Excellent written and verbal communication skills

Effective time management and prioritisation ability

Strong relationship‑building capability

Desire to learn and grow within the organisation

Strong team player

Responsibilities System Support and Maintenance

Assist with ongoing maintenance of existing software products

Participate in the development and enhancement of ERP system products and solutions

Support and maintain systems including SAP and Evolve

Provide application support to internal users and external customers

Investigate and analyse system issues and implement corrective actions

Ensure all critical systems and services are monitored effectively

Carry out scheduled system maintenance tasks

Helpdesk and Incident Management

Log and manage support calls

Assign priority levels to calls (low, medium, urgent, high, critical)

Update support systems in real time

Analyse recurring incidents and provide long‑term solutions

Escalate and report recurring problems during weekly meetings

Maintain and update the knowledge base system

Contribute quality problem‑resolution articles to the Help Desk knowledge base

Business Support and Process Improvement

Work closely with stakeholders to improve business processes and system functionality

Provide system consultancy for divisional and cross‑divisional projects

Support pre‑ and post‑system implementation activities

Recommend continuous improvements to systems and support processes

Maintain data quality and integrity within systems

Documentation and Communication

Document technical processes and system functionality

Provide clear, professional communication to colleagues, customers, and suppliers

Manage supplier relationships and support processes

Provide proactive support to staff and customers

Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.

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