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Counter Sales Assistant, Gqeberha

Counter Sales Assistant, Gqeberha
Description
Key Responsibilities
Sales & Customer Service
  • Assist walk-in, telephonic, and email customers with product enquiries.
  • Provide professional advice on hardware products, tools, building materials, and related solutions.
  • Prepare accurate quotations based on customer requirements.
  • Convert quotations into confirmed sales orders.
  • Upsell and cross-sell complementary products.
  • Build strong relationships with contractors, retailers, and trade customers.
  • Follow up on outstanding quotations and back orders.
Order Processing & Administration
  • Capture sales orders accurately on the system.
  • Ensure correct pricing, discounts, and stock availability.
  • Liaise with warehouse and dispatch teams regarding order fulfilment.
  • Coordinate special orders with suppliers when stock is unavailable.
  • Process returns, credits, and exchanges in line with company policy.
  • Maintain customer records and account details.
Product Knowledge
  • Maintain strong knowledge of hardware products, including:
    • Hand and power tools
    • Fasteners and fixings
    • Plumbing supplies
    • Electrical items
    • Paint and adhesives
    • Building materials
    • PPE and safety equipment
  • Stay updated on new product ranges and supplier promotions.
Team & Branch Support
  • Work closely with external sales representatives.
  • Support stock takes and merchandising when required.
  • Assist with supplier promotions and in-store campaigns.
  • Ensure the sales counter and showroom remain neat and customer-friendly.
Minimum Requirements
  • Grade 12 / Matric.
  • 2–5 years’ internal sales experience within the hardware, building materials and tools.
  • Strong product knowledge of hardware-related items.
  • Computer literacy (MS Office, POS/ERP systems, quotations, invoicing).
  • Strong numerical accuracy and administration skills.
  • Excellent verbal and written communication.
Highlights
  • Company name
    Staff Solutions
  • Job position
    Counter Sales Assistant
Safety Tips
Be careful with commission-based ’work-from-home’ positions that offer an unrealistically high income.
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More info about this ad

Counter Sales Assistant has been posted in the Summerstrand Administrative & Support category on Locanto.

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