Service Co-ordinator, Gqeberha

Description

Minimum Requirements

Education: Grade 12
Qualification: Grade 12
Experience: 1–2 years in a coordination or administrative role, ideally within a service delivery environment

Key Tasks:

Coordinate end-to-end scheduling and execution of new service installations.
Liaise with internal teams to ensure timely and accurate deployment.
Track progress and proactively resolve scheduling or resource conflicts.
Manage routine and emergency maintenance schedules for existing clients.
Ensure service level agreements are met by tracking technician dispatch and job completion.
Maintain accurate service records and logs for compliance and reporting.
Provide timely updates, answer queries, and handle complaints with professionalism and empathy.
Work closely with sales, technicians, contractors and operations teams to align service delivery with customer expectations.
Participate in planning meetings to forecast service demand and resource allocation.
Champion a customer-first culture by ensuring every interaction reflects professionalism and care.

Highlights

Safety Tips

Be careful: if it seems too good to be true, it most likely is.