Strategic Customer Manager - Renewals&Growth, Port Elizabeth

Responsibilities

Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contracts

Define a common strategy in customer relationship management alongside the service operations team

Develop new business opportunities (value-added services) and diligently pursue recapture opportunities for lost accounts

Prepare Time&Material quotations and ensure backlog increase with this type of sale

Assist the commercial department in negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)

Assist with answering contractual questions from Customers, the Sales Department and Operations

Deal with technical open case resolution process, timely communication, and regular meetings in close collaboration with the Technical Support Department

Control project Bonus and Penalties (Bonus; variable&LD)

Prepare Monthly Windfarm Customer Reports and upload them to the customer portal

Timely invoicing of all customers and ensure the updated billing plan is in the ERP system

Follow up with customers for timely invoice settlement

Qualifications

Engineering or Business degree

Contract management experience

Fluency in English

Competencies

Team working, accountability and self-management

Leadership and problem-solving skills

Capable of quickly responding to rapidly shifting priorities

Customer and business-oriented mindset

Contract management skills

Sales and negotiation skills

Diligence

Willingness to learn

What We Offer We offer an exciting job opportunity in an international organization within a continually evolving environment. You'll be working in a fast-growing team that plays a key role in the expansion of the wind energy sector. We put emphasis on both personal and professional skills development. In return, we expect you to be diligent and contribute steadily to moving projects forward and meeting targets.

Location and Travel This position is based in Port Elizabeth, South Africa, and requires up to 50% of travel per year, mostly within the country.

Equal Employment Opportunity&Diversity, Equity, Inclusion&Belonging At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us power the solution for a sustainable, green energy future.

#J-18808-Ljbffr