Service Manager, Port Elizabeth

Service Manager
Gqberha

Our client is seeking an experienced and technically proficient Power Generation Service Manager to lead our specialist service department.

Minimum skills and experience required:

• Minimum 5-7 years of hands-on experience in the power generation or critical power systems industry, with at least 3 years in a supervisory or management role.
• A relevant trade qualification as a Qualified Electrician or Millwright is essential. An N-Diploma or B-Tech in Electrical Engineering is highly advantageous.
• Expert-level electrical knowledge is non-negotiable. This must include proven proficiency in:
  • Reading and interpreting complex electrical schematics and wiring diagrams.
  • Troubleshooting and repairing faults on LV systems, alternators, protection relays, and Automatic Transfer Switches (ATS).
  • PLC-based control logic and generator synchronization.
• In-depth knowledge of major generator controllers (e.g., Deep Sea Electronics, Comp) and their configuration software is mandatory.
• Strong technical knowledge of large industrial diesel generators and experience across a range of engine makes.
• Proven leadership ability with experience managing, training, and developing a technical team.
• Strong commercial acumen with experience in quoting, contract negotiation, and client relationship management.
• Excellent communication, problem-solving, and interpersonal skills.
• Must have a valid driver's license and be willing to travel to client sites.
• Ability to manage the after-hours standby process and handle high-pressure situations with calm authority.

Duties and Responsibilities:

Team Leadership and Development:

• Lead, mentor, and develop a team of service technicians, scheduling work and managing performance to maximize efficiency and skill growth.
• Act as the senior technical authority and point of escalation for complex electrical diagnostics, including faults in alternators, LV switchgear, Automatic Transfer Switches (ATS), and synchronizing panels.
• Provide expert guidance on mechanical and advanced controller-related issues, ensuring a holistic approach to system reliability.
• Champion a culture of safety, precision, and continuous improvement, with a strong emphasis on electrical safety standards.

 
Service Operations & Technical Management:

• Direct the day-to-day workflow of the service department and workshop, overseeing everything from routine maintenance to new installations, commissioning, and complex electrical retrofits.
• Design and implement robust preventative maintenance programs focused on the entire power train, from the engine to the point of electrical connection.
• Manage the preparation and review of detailed technical quotations for repairs, system upgrades, maintenance contracts, and new service work.
• Ensure stringent quality control by inspecting work, signing off on major jobs, and implementing testing procedures for all electrical systems.
• Perform root cause analysis on complex electrical and mechanical failures to prevent recurrence.

 
Client Relationship & Business Development:

• Serve as the primary technical and commercial contact for key clients, building trust through expert consultation and reliable service delivery.
• Proactively visit client sites to conduct needs analysis, advise on power quality, system upgrades, control system modernization, and integration with renewable systems.
• Drive the growth of the service department by identifying and securing new service level agreements (SLAs), particularly for clients with critical and complex power needs.

Technical & Safety Compliance:

• Maintain an expert level of product knowledge on the entire power generation system, including diesel engines (Volvo, Scania, Perkins, etc.), alternators, and associated electrical distribution hardware.
• Ensure all service operations strictly comply with SANS 10142 and other relevant electrical codes, as well as all occupational health and safety regulations.
• Oversee the standby and call-out roster, acting as the primary management contact for after-hours emergencies, particularly those of an electrical nature.