Service Technician, Port Elizabeth

Key Responsibilities Client Engagement&Field Service

Conduct approximately 10 client visits per day across an assigned territory

Maintain a structured 4–6 week client call cycle

Represent the company professionally and protect brand reputation at all times

Provide emergency and after-hours technical support when required

Build and maintain strong relationships with key client stakeholders (managers, chefs, buyers, etc.)

Technical Installation&Maintenance

Install, program, service, and repair dosing systems and related equipment, including:

Industrial laundry machines

Dishwashers, glass washers, crate washers

Kitchen and housekeeping chemical dosing systems

Diagnose and resolve technical faults efficiently on-site

Assist with product deliveries when required

Training&Customer Support

Train clients on equipment operation and chemical usage

Ensure all training records and documentation are completed accurately

Provide ongoing technical support, demonstrations, and product guidance

Reporting&Administration

Submit weekly sales and technical reports to the Sales Manager

Complete service reports and maintain accurate documentation

Capture and report market intelligence (competitor activity, client feedback, trends)

Support debtor follow‑ups and ensure correct client records are maintained

Assist with stock control and periodic stock takes

Compliance&Standards

Ensure compliance with health, safety, and environmental regulations

Support merchandising and brand visibility at client sites

Self-Development

Continuously improve technical knowledge of dosing systems, chemicals, and related equipment

Attend internal training and development sessions

Develop both technical troubleshooting and customer service capability

Minimum Requirements

Grade 12 (Matric)

Valid driver’s license (essential)

Electrical field experience (minimum 2–3 years preferred)

Electrical qualification will be highly advantageous

Experience in industrial laundry or dishwashing systems advantageous

Basic programming knowledge of equipment advantageous

Note:

Own reliable transport is preferred, however company vehicles will be provided for business travel.

Skills&Attributes

Strong technical and electrical troubleshooting ability

Methodical, detail-oriented, and analytical approach

Strong communication and customer service skills

Ability to work independently and under pressure

Professional integrity, honesty, and reliability

Team-oriented with a proactive, self-motivated attitude

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