Technical Manager, Port Elizabeth

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This career opportunity is available within Broker Services for a Technical Manager based in Gqeberha.

WHAT WILL YOU DO?

Provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing broker relationships at both a strategic and operational level while focusing on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.

Provide technical underwriting support for Relationship Managers and enable quicker decision‑making when engaging intermediaries for new business quotes on large risks, renewals and other technical queries.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Provide technical underwriting expertise and advice for all Classes of Insurance.

Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.

Balance growth and profit when making decisions by considering supporting business and regional strategy.

Analyse profitability of multi‑claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.

Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.

Manage preparation of complex and high value quotes and policy conversions.

When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy‑in; escalade queries only if unresolved at the specialist level.

Build and maintain effective relationships with key stakeholders.

Ensure compliance with underwriting guidelines.

Review new business written.

QUALIFICATIONS AND EXPERIENCE

Grade 12 (Matric Certificate) qualification.

Higher Certificate in Insurance or equivalent.

Five years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor).

FAIS compliance is a business requirement.

Thorough technical, product and wording knowledge of Santam Commercial and Santam AGRI products.

Drivers licence (requirement).

SKILLS

Analytical thinking– ability to analyse and apply information and data.

Appreciation of insurance and underwriting principles.

Business partnerships.

Commercial and profit driven.

Conceptual thinking.

Curious about new developments and technologies and their application to risk management.

Excellent inter‑personal skills.

Execution and deadline oriented.

Flexibility.

Good communication skills (verbal and written).

Hunger for improvement.

Impact&Influence.

Information seeking.

Innovation– innovative flair or ability to unlock this in business and people.

Keen attention to detail.

Negotiation skills.

Planning and organising– ability to cope with conflicting demands and to prioritise tasks.

Presentation skills.

Solution oriented.

Teamwork and cooperation.

Tenacious.

Self‑Confident.

COMPETENCIES

Delivering results and meeting customer expectations.

Relating and networking.

Analysing.

Applying expertise and technology.

Achieving personal work goals and objectives.

WHO WE ARE: Santam is the market leader in the general insurance industry in Southern Africa. The company supports transformation and growth, with an expanding presence across Africa and Asia. Santam's commitment to diversity, inclusion, and belonging drives an inclusive workplace where all candidates are welcome. As an equal‑opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities.

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