Technical Manager, Port Elizabeth

POSITION: TECHNICAL MANAGER AREA: PORT ELIZABETH A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a

Technical Manager

to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.

SKILLS AND QUALIFICATIONS:

Minimum Grade 12

Experience in a Management capacity advantageous

Basic networking experience

Basic Microsoft office knowledge

Yeastar, Samsung or Panasonic PABX experience

Basic Mikrotik knowledge advantageous

Certified in Hikvsion Advantageous

Must be able to build site solutions i.e. complete site survey’s

Flexible travel and office hours

Valid Driver’s license

Ability to speak English and Afrikaans advantageous with clear oral and written skills

STAFF MANAGEMENT:

Management of technicians

Scheduling of the set-up and installations

Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them.

Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place.

Train technicians or arrange for training on new products or product updates.

Set goals for performance deadlines in ways that comply with the company's vision.

Utilise KPI metrics to help guide team performance through coaching.

CUSTOMER SERVICE

Attend to customer complaints and resolve or escape issues accordingly and when necessary, recommend system improvements and/or replacements.

Drive effective customer service and ensure quality of service is standardised across all technicians

Create and maintain all relevant records, files and documentation required for seamless customer service

Set up customer training after installations where necessary.

Measure, monitor and maintain customer service and satisfaction.

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