OPERATIONS MANAGER– GQEBERHA, Port Elizabeth

Operations Manager Report directly to General Manager.

Key Managerial Attributes

Problem solving

Excellent Planning and Organising Skills

High Customer Orientation

Financial&Business Management

Stock Inventory Management

Attention to Detail

Key Performance Areas

Ensure all operations are carried on in a cost-effective way and according to budget.

Communication and monitoring of national financials for all sites.

Preparation of flashes nationally.

Assist the GM with coordination of dashboards, costings and ACB submissions to payroll.

Sign off costings and weekly/monthly proforma invoices.

Attend resourcing meetings and interrogation of daily resourcing.

Assess incident-related claims daily and ensure timely payment.

Check and control training costs that emanate from medicals and training (e.g., forklift licence renewal).

Managing Operations Support Operations and Services managers on complex operational issues; point of escalation; check and follow up on:

Daily resource model to ensure all sites are adequately resourced.

Attend weekly/monthly operational, service‑level improvement and regional meetings.

Update and submit weekly/monthly site KPIs and management reports.

Weekly meetings with senior service managers to discuss strategy and align on critical operational matters.

Conduct road shows and site visits to audit compliance.

Ensure value is added to clients and costs are reduced.

Building and Maintaining Client Relationships Assist the Executive and GM with client interactions with:

Regional Operations Manager and Site Operations Manager levels when necessary.

Weekly regional operations meetings, feedback sessions on operational matters and/or shortfalls.

Road shows and site visits to discuss operations with Operations Managers and Regional Operations Manager.

Serve as a link between the client and Bidvest Vericon executive.

Escalate critical issues raised by regional operations managers to the executive.

Ensure staff are aware of and instructed on expected work quality standards as per SLA.

Continuously review project execution package, contract requirements.

Communicate all delays, deviations, interruptions and task completions to the client as and when they occur.

Arrange monthly client meetings to review and improve overall service delivery.

Managing Health and Safety

Conduct monthly risk analysis highlighting possible risks identified in a process at the respective site, together with outcomes and counter plans.

Ensure all sites conduct safety toolbox talks.

Check compliance with audit findings and health and safety rules.

Audit health and safety file to ensure compliance.

Encourage and enforce reporting of near misses.

Training and Development

Ensure all staff on site have been adequately trained in all aspects of site‑specific job descriptions.

Conduct training need analysis on operational matters for all sites and ensure continuous training for staff.

Assess quality of training and ensure refresher training as and when SOPs or JDs are updated.

Drive submission of training matrix to relevant department.

Identify supervisors and train them as 2 IC and ultimately service managers.

Managing People (IR / HR)

Assist Executive, GM, Operations Manager, Senior Service Managers and Service Managers in preparing and conducting misconduct inquiries.

Coaching and development of service managers to prepare for next positions.

Attend CCMA cases to represent the business.

Report critical IR and HR‑related matters to relevant managers.

Perform initial screening for recruitment of operations managers, senior service managers, service managers and supervisors.

Ensure the correct selection of new recruits from the recruitment department together with Service Managers for junior recruits.

Vet leave planning approved by Service Manager to ensure overall operations are not jeopardised.

Matric / Grade 12.

Computer literate: MS Suite (Excel and Outlook) is critical.

5 Years proven experience in operation management, warehousing/retail and/or supply chain.

Operations management and logistics management or related qualification.

Knowledge of Warehouse Management System.

Knowledge of Six Sigma is an added advantage.

Equity Appointments shall be in line with the Company’s Employment Equity Policy.

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