Claims Assessor (Motor Industry), Port Elizabeth

Claims Assessor (Motor Industry) required in Port Elizabeth. Requirements:

Motor Mechanic / Auto Electrician Trade Certificate

Master / Diagnostic Technician qualification

National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage

Minimum 5 to 10 years technical work experience and knowledge of aftersales service systems and processes

Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively

Proven experience engaging with dealers and customers in a retail environment

Technical and Behavioural Competencies:

Self-motivated, disciplined, and capable of working independently

Strong technical, analytical, decision-making, and problem-solving ability

Excellent communication skills, professional and diplomatic approach

Ability to negotiate, manage conflict, and perform under pressure

Team player with good MS Office skills (Word, Excel, PowerPoint)

Key Performance Areas:

Oversee OEM Warranty and Maintenance Plan operations, ensuring dealer claims are accurate, compliant, and cost effective

Role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair

Assess and validate dealer Warranty and Maintenance Plan, claims in line with brand standards

Ensure dealer network compliance with approved warranty policies, technical procedures, and labour time guidelines

Monitor and control claim/repair quality and cost through ongoing validation and system based corrections

Engage proactively with dealers to resolve warranty and maintenance plan matters efficiently

Provide clear guidance and coaching to improve dealer claim/repair quality accuracy and policy adherence

Support internal stakeholders through reporting, risk identification and audit activities

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