Support Team Lead, Port Elizabeth

Hire Resolve's client is looking for a Support Team Lead to join their team in Port Elizabeth, EC. The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role. The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members.

Responsibilities

Support and maintain applications within the scope of the position

Comply with standard processes and procedures documentation

Diagnose and analyze problems in a timely and professional manner

Monitor all production application components to ensure high availability and meet or exceed client expectation

Contact development teams to assist in incident resolution in relation to system alerts

Maintaining relationships with key strategic partners and customers

Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes

General knowledge of software development lifecycle

High degree of initiative, mature judgment, and discretion

Ability to conduct and direct research into IT issues and products as required

Ability to present ideas in business-friendly and user-friendly language

Provide accurate monthly reports in a timely manner to Management

Become efficient in the use, workflow and capabilities of the system used for support

Requirements

Relevant qualification or related experience

An understanding of/the ability to read and debug code advantageous

An understanding of different message formats advantageous

C#, .NET, MS SQL advantageous

If you are looking for a career change, you can contact Gaby Turner at or Carmen Schafer at . We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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