SERVICE TECHNICIAN, Port Elizabeth

Service Technician

Reference: E.L002006-AK-1

Our client in the Hygiene Industry is seeking a Service Technician in Port Elizabeth. Duties&Responsibilities

To provide a professional installation and maintenance of dosing equipment to customers. KEY PERFORMANCE AREAS

Business Development

Maintain brand reputation and ethos of business in a professional manner. Call on an average of eight clients per day. Ensure weekly call report is completed and submitted to the Sales Manager. A client call planner must be completed and repeated in a 4-to-6-week cycle. Customer Relationship Management

Complete Repsly service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager. Complete Laundry load count&calibration report. Ensure information is recorded on a relevant Excel spreadsheet to allow for Costing forecast. Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.).Build a relationship with all key people within the client portfolio (E.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.). Always provide prompt service and assistance. Assist with deliveries to customers in unforeseen circumstances. Attend to customer needs concerning the best suited products and their efficient use.Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwashers, glass washers, and crate washers. Installation of soap dispensers, chemical dosing systems, and other Company related offerings for kitchen, laundry, food processing, and housekeeping divisions.Demonstrate the company’s consultative sales approach; leverage hands-on service to enhance our total value to the customer. Provide emergency service coverage after hours to all customers. Build relationships by providing customers with innovative products, sales demos, regular maintenance service, and ongoing training.Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes. Communication and Feedback

Attend and participate in all sales meetings. Communicate on new opposition products, special account developments, and any other relevant information gathered through field activities to provide feedback to the Sales Manager. Submitting a weekly sales/technical report to Sales Manager. Adhere to Company Data and Communication Policies.Use prescribed templates where available. Comply with deadlines where set/required. Administration Services

Assist the Debtors department with the following up of monies when required to do so. Ensuring that new clients have the correct cash or credit application forms completed. Provide updated client contact information. Manage product merchandising in the market and exercise and maintain brand image control i.e. stickers, wall charts, etc.Ensure HSE standards (as relating to our product supply) are maintained on client sites. Perform Stock Management and stock-taking regularly where required to do so. Self-Development

To continuously broaden your product knowledge in chemicals, dosing equipment, and cleaning systems. Strive continually to keep abreast of changes in the industry. Attend all training courses as provided by the company from time to time. Experience and Qualifications

Grade 12. Technical qualification will be advantageous. Experience in the installation and maintenance of laundry dosing equipment. Programming of laundry machines. The installation of dish machines and chemical dosing units. Experience in the maintenance and repairs of industrial dish machines.Hands-on, ability to roll up sleeves and work with team members. A keen eye for detail and a desire to troubleshoot/probe further. Valid driver’s license and reliable transport. Computer Literacy

Intermediate knowledge in other MS Office packages (e.g. Word, Power Point etc.). Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom etc.). Personal Attributes

Presentable with excellent communication and coordinating skills. Be able to work accurately, with good attention to detail. Ability to work independently but also as a team player. Be able to cope well under pressure. Ability to meet deadlines. Methodical, systematic and technical minded. Healthy, Positive and

Self-Motivated individual. Emotional maturity and professional integrity. Excellent spoken and written communication skills. Honest and reliable.

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