Lodge Receptionist & Management Support, Swellendam

A luxury private game reserve in the Overberg region is seeking an experienced and guest-focused candidate to join their team in a hands-on, live-in role.

This position is ideal for someone who enjoys the rhythm of lodge life, takes pride in delivering a high standard of guest service, and can work together to support both the field guiding and front-of-house operations of a private reserve environment.

Key Responsibilities:

Front of House Duties:

• Manage reservations, booking enquiries, and confirmations

• Communicate with guests before, during, and after their stay

• Liaise with travel agents and tour operators

• Assist with check-ins, check-outs, and guest requests

• Support hosting and guest relations when required

• Handle general administration, record keeping, and reporting

• Assist with invoicing, payments, and financial administration

• Coordinate staff schedules, logistics, and daily lodge support tasks

• Uphold the service standards expected in a luxury hospitality environment

Minimum Requirements:

• Previous experience in reservations, front office, lodge administration, or hospitality operations

• Experience with Nightsbridge or a similar booking system advantageous

• Strong computer literacy, including email, booking systems, Excel or Google Workspace

• Luxury hospitality experience preferred

Package & Benefits:

Salary, dependent on experience

On-site accommodation provided

Utilities included

Opportunity to grow within a high-end hospitality environment