Senior Manager : Collections Strategy Late Stage, Midrand

Purpose of the Role

Display a good understanding of the transitioning of Late-Stage accounts into (Legal, EDC collections, Tracers, Litigation, Debt Counselling, Insurance, Prescription, In-duplum, Write off and Debt Sale). Ensure delinquency, flow and recovery targets for the Late-Stage portfolio are consistently achieved. Set targets and identify key drivers of performance within Late Stage (activations, cash to instalments, capital monitoring etc.). Member of the Collections Manco and Credit Manco, influence and contribute to model governance across the bank. 

Minimum Education

• Post Graduate Degree or relevant qualification with quantitative subjects.

Preferred minimum experience

• 7 -10 years' experience in Credit/Collections strategy.

Strong Technical skills

• Expert user of SAS, SQL, Excel, and other relevant data management software (e.g., Python)
• Business acumen
• Knowledge of Bank policies and procedures
• Develop and maintain Collections policy.
• Knowledge and understanding of mathematics and statistics.

Key Performance Areas

• The design of bespoke strategies that prioritize and segment the Late portfolios based on risk and affordability.
• Implement collections process flows, from early Stage collections, Pre Legal, Legal, Debt Counselling, Pre prescription and Post Write off Recoveries;
• Ensure the adequate resourcing of support centres to effectively collect on accounts and ensuring that the correct activities are undertaken on accounts;
• Have a proven track record of Late Stage management, working with EDC,s Tracers and maintain solid fruitful revenue generation partnerships
• Good understanding of recovery models and Debt Sales
• Analytical SAS, SQL, reporting software etc.

Additional Competencies

• Project Management and coordination skills
• Ability to build strong relationships across teams and departments.
• Ability to summarize and present findings, proposals and monitoring in document or presentation format in a professional manner.