MEDICAL RECEPTIONIST – MIDRAND, Midrand, South Africa

MEDICAL RECEPTIONIST – MEDICAL CENTRE

Location: Midrand
Position Type: Full-Time (Shift Based)
Salary: Market-Related (Based on Experience)

Our client, a well-established Medical Centre based in Midrand is seeking a professional, organised, and detail-oriented Medical Receptionist to join their team on a permanent basis.

This role is ideal for a candidate with strong experience in a medical practice environment, who is confident managing front-desk operations, medical administration, and patient interactions in a busy, shift-based environment.

Key Responsibilities

Front Desk & Patient Service

• Answer and manage incoming calls via the practice switchboard professionally
• Greet patients warmly and assist with registrations and updates of personal and medical information
• Schedule and manage patient appointments
• Coordinate referrals to external healthcare providers

Billing & Medical Aid Administration

• Capture consultations and procedures accurately 
• Apply correct ICD-10 diagnostic codes 
• Coordinate and manage medical aid authorisations
• Complete and submit PMB (Prescribed Minimum Benefit) application forms
• Handle medical aid queries, rejections, and follow-ups
• Process patient payments and issue electronic receipts

Administrative Duties

• Monitor and respond to administrative emails
• Maintain both electronic and physical filing systems
• Perform general administrative and reception duties as required
• Ensure confidentiality and compliance with patient information regulations

Minimum Requirements

• Matric Certificate (Grade 12) – Essential
• Previous experience working in a medical practice – Essential
• Knowledge of ICD-10 coding and Billing - Essential
• Experience with medical aid claims and authorisations
• Fluent in at least two languages (bilingual)
• Strong administrative and organisational skills
• Excellent attention to detail and high level of accuracy
• Professional, courteous, and able to work well under pressure
• Positive attitude and team-oriented mindset

Advantageous

• Tertiary qualification in Medical Administration or related field
• Experience with PMB applications and advanced medical aid processes
• Experience handling real-time claim submissions

Working Hours (Shift-Based)

• Monday – Friday: 07:00 – 18:00 (shift rotation)
• Saturdays & Sundays: 07:00 – 14:00 (shift rotation)

Remuneration

• Market-related salary

Please note: No additional fringe benefits are offered.

Application Instructions

If you meet the above requirements and are interested in this opportunity, kindly submit your CV along with supporting documentation to:

with Subject Line: MCReception – Midrand

If you do not receive feedback within 2 weeks, please consider your application unsuccessful