Assistant Store Manager, Retail - Mall of Africa, Midrand

Job Description iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 41 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, business and education solutions, training, and technical support for everything Apple.

We are looking for a passionate and driven

Assistant Store Manager

to support the leadership of our Mall of Africa store. This role is responsible for helping drive store performance, delivering exceptional customer experiences, and developing a high-performing retail team.

Working closely with the Store Manager, the Assistant Store Manager will help lead daily operations, ensure operational excellence, and inspire the team to achieve and exceed sales, customer experience, and development targets.

Key Responsibilities

Support the Store Manager in leading and motivating the store team to achieve sales targets, KPIs, and operational excellence

Deliver an exceptional Apple-inspired customer experience and ensure the store becomes the go-to destination for anything Apple

Assist in managing daily store operations, including stock management, merchandising, and store standards

Coach and develop team members through regular feedback, training, and performance management

Ensure the team maintains strong product knowledge, particularly across Apple products and services

Monitor store performance and assist with implementing strategies to improve sales and customer engagement

Ensure compliance with company policies, procedures, and operational processes

Foster a positive and collaborative team culture that supports growth and development

Support the Store Manager in driving staff productivity, engagement, and retention

Be willing to float to other iStores in the area if needed

Minimum Requirements

Matric (Grade 12)– required

Tertiary qualification in Business, Retail Management, or related field– advantageous

3+ years’ experience managing or supervising retail sales teams (10+ staff)

Experience working in high-value retail environments

Strong retail operations knowledge, including stock management, sales reporting, and store standards

Proven leadership and people management experience

Ability to work in a fast-paced retail environment and adapt quickly to change

Strong customer service orientation and passion for delivering exceptional experiences

Matrix management capability to collaborate across different business functions

Key Competencies

Customer Focus

Leadership and Team Development

Situational Awareness

Organisation and Planning

Effective Communication

Problem Solving and Decision Making

Time Management

Initiative and Proactivity

Personal Attributes

Passion for Apple products and technology

Strong interpersonal and people skills

Positive attitude and willingness to learn

Ability to inspire and motivate others

Agile, adaptable, and solutions-focused

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