Snr Manager: BEAM Release Management, Midrand

Snr Manager: Beam Release Management Purpose of the Job To provide leadership and executive accountability for the end‑to‑end release management of the BEAM and related Business Support Systems (BSS) platforms, ensuring controlled delivery of system changes that protect production stability while enabling business, regulatory, and strategic outcomes.

Lead and govern end‑to‑end release management for the BEAM and related BSS platforms, balancing controlled system change with the protection of production stability in support of business, regulatory, and strategic objectives.

Key Responsibilities Release Management&End-to-End Accountability

Accountable for the end-to-end lifecycle management of all BEAM and associated BSS releases, from initiation and planning through deployment, stabilisation, and post-implementation review

Deliver system releases that enable approved business, regulatory, and operational change while protecting the stability and integrity of production environments

Define and enforce clear release entry and exit criteria across business, technical, and operational dimensions

Maintain a forward-looking release roadmap aligned to strategic priorities and platform constraints

Change Control, Risk and Governance Management

Establish clear governance frameworks to ensure compliance and consistency

Enforce disciplined change and release governance in line with the Cell C change policies and best practice

Identify, assess, and actively manage release‑related risks, dependencies, and constraints

Define and validate mitigation and rollback strategies for all releases

Represent Release Management in formal governance, war‑room, and escalation forums and provide the required expertise and guidance

Delivery Planning&Requirements Intake

Translate approved business and technical requirements into structured, executable release plans

Coordinate prioritisation and sequencing of release items, balancing urgency, capacity, and risk

Control scope changes and prevent unauthorised or unmanaged changes entering production

Manage dependencies across BSS, network, MVNO, and external partner platforms

Vendor, Partner and Managed Services Oversight

Manage and oversee the Release Management interface process for managed service providers and technology vendors

Manage and coordinate vendor delivery capacity, customisation pipelines, and execution readiness.

Oversee vendor activities to align with contractual, commercial, governance and service‑level commitments

Support procurement and financial processes required to enable effective release delivery

Testing, Quality Assurance&Operational Readiness Management

Maintain and oversee accuracy, completeness, and correct formatting of all documentation and submissions in accordance with approved templates and standards

Validate environment readiness, configuration integrity, and operational support models

Ensure operational handover and post‑release monitoring is executed effectively and seamlessly

Drive reduction in recurring defects and release‑related incidents

Drive continuous improvement in release, change, and governance maturity

Stakeholder Management and Alignment

Establish and nurture long‑term relationships with senior stakeholders across Technology, BSS Operations, and supporting functions

Actively manage stakeholder expectations through proactive engagement and trust‑building

Provide clear, consistent, and timely communication on release status, risks, dependencies, and outcomes

Develop structured reporting mechanisms (dashboards, executive summaries, risk logs) to enable informed decision‑making

Escalate critical issues with recommended mitigation strategies to executive stakeholders

Act under delegated executive authority when required to ensure continuity of delivery

Qualifications

An NQF 7, Tech/B.Sc Engineering/ B. Tech/B.Sc. Computing Science/ B. Engineering or equivalent qualification

A Management qualification or a Master’s qualification will be advantageous

Experience

11– 12 years’ experience in a similar environment, of which 4 - 6 years ideally at senior lead specialist level (with demonstrated outstanding influence and delivery)

Experience in International roaming and/or interconnect billing processes

Experience in communicating and managing interface into different areas of an organisation including at senior management level

Special Requirements

Approved and auditable release plans and schedules

Controlled production deployments with minimal service disruption

Complete change and release artefacts for audit and compliance

Clear stakeholder reporting on release performance and risk

Measure of success

Predictable, stable, and well‑governed release delivery

Low incidence of release‑related production issues

Strong audit, governance, and compliance outcomes

High stakeholder confidence in delivery executive

Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.

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