Operations Manager (Internal), Midrand

PURPOSE:
To ensure that effective and efficient provision of stable network infrastructure connectivity to the Oil & Gas retail customers by managing operations to meet all SLA. The role will also oversee audit reviews and all technical functions and development projects - implementations, upgrades, optimisations, problem solving, investigations, rectifications, support and maintenance. Directing the procurement of capital equipment, negotiating with vendors and controlling assets.

FORMAL EDUCATION:

• Grade 12
• IT Business related qualification

EXPERIENCE:

• 5 – 7 years’ experience in operations management with experience in:
  • Management of operations
  • Network services and solution support
  • Financial management
  • Strategy design and implementation
  • Experience in Vendor/Supplier management
  • Managing a large client environment with more than 500 sites

TECHNICAL / LEGAL CERTIFICATION

• ITIL v3 Foundation Certification (Advantageous)
• Project Management Professional (PMP) (Advantageous

RESPONSIBILITIES:
Manage the client expectations on service delivery by:
Developing specific plans to ensure that the Network standards are adhered to, this entails:

• iOS Upgrade planning aligned to the remediation of vulnerabilities
• Review of the configuration templates aligned to CIS standard
• Producing network designs in accordance with Client approved standards
• Develop and update network diagrams for projects
• Liaising with relevant network specialists and operations with regards to implementation.
• Be the link between the client and the technical support team.

Network capacity and implementation planning by:
Facilitating network planning by optimising network capacity and configuration
Ensuring optimal long-term expansion and refurbishment of the network by developing network expansion and refurbishment master plans fully integrated with the Networks Standard Plan
Ensuring that the regional network planning and implementation is coordinated
Manage the Implementation, maintain and support of the Client network infrastructure by:
Performing support functions as agreed, which include the development and implementation of planning, of all policy and standards as prescribed by the Client. Performs regular system and project audits to ensure conformance
Manage the resolution of complex network issues
Manage and plan the continuous maintenance of the network infrastructure which involves testing, upgrades and deployment.
Optimising infrastructure capabilities in line with best practice.
Manage Contractual Obligations.
Staff Training Plans to meet the skills requirement of the Contract
Manage all BAU project in the environment
Review major network changes.
Ensure that all network components are being monitored
Manage incident management on a day-to-day basis to ensure that all SLAs are met.

KEY COMPETENCIES:
Knowledge

• HR principles and resource management
• Management of the Production environment, especially the Oil & Gas retail industry
• Networking technology and the wider IT Infrastructure
• Financial Management principles
• ITIL and other relevant Frameworks
• Project Management principles
• Contracts Management
• Procurement procedures and processes
• Strategic understanding of the technical vs. business environment

Skills

• Leadership and People management
• Financial management, budgeting, actuals and forecasting
• Able to portray a strategic perspective of technical vs. business environment
• Communication skills (both written and verbal)
• Negotiation skills
• Interpersonal skills: effective collaboration across levels and within teams
• Analytical and problem-solving skills
• Presentation skills

Personal Attributes

• Deciding and Initiating action
• Analysing
• Creating and Innovating
• Formulating strategies and concepts
• Planning and Organising
• Delivering results and meeting customer expectation
• Coping with pressures and setbacks
• Entrepreneurial and commercial thinking

APPLICATIONS :
Those who are interested are invited to submit their CV together with proof of their tertiary qualifications and relevant certifications
 
Preference will be given to designated individuals and internal applications within the employment equity framework of Gijima.